Refund policy

Return & Refund Policy

Damaged in Transit

If your requisition arrives damaged, the Departmento Munitorum will authorise a full reshipment or refund, whichever best serves your continued operational readiness. Report damage within 7 days of delivery, with photographs of the damaged item and packaging, to support@munitorum.co.

Buyer's Remorse

The Munitorum does not entertain requisition reversals on grounds of remorse. Once your gear is dispatched from the depot, it is yours. If you find yourself no longer in need of it, the secondary markets (Facebook Marketplace, collector groups) may prove more accommodating than us.

Non-Delivery

If your requisition fails to arrive within 60 days of dispatch and tracking indicates no meaningful progress, contact support@munitorum.co. We will investigate with the carrier and issue a full refund or reshipment where warranted.

Incorrect Item Received

If the item delivered materially differs from what was requisitioned, contact us within 7 days with photographs. We will arrange a replacement or refund at our discretion.

How to Contact Us

For all returns, refunds, or claims: support@munitorum.co. Include your requisition number and, where applicable, photographs.

Processing Time

Approved refunds are processed within 7-14 business days to the original payment method. Bank processing times may vary.

This Policy

This policy governs all requisitions made through munitorum.co. By completing a requisition you agree to these terms.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.